Privacy Policy

Effective Date: Oct 1, 2025

This Privacy Policy describes how Serava (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services (collectively, the “Platform”).

By accessing or using Serava, you agree to this Privacy Policy.

We collect only the data we need to operate the platform, improve your experience, and ensure security.

Information You Provide:

• Name, email address, password

• Billing details (via our payment processor)

• Property preferences or market filters you manually input

Information We Collect Automatically:

• Usage logs (pages visited, features used, timestamps)

• IP address, browser type, device type

• Cookies or local storage (for session management and personalization)

We do not collect or store sensitive financial data such as your credit card number. Payments are handled securely by our third-party provider.

We use your data to:

• Provide and maintain the Serava platform

• Personalize your user experience

• Improve product performance

• Communicate service updates or account notices

• Respond to support requests

• Ensure security and fraud prevention

• Comply with legal obligations

We do not sell your personal information. Ever.

We only share your data with trusted partners when necessary to provide core functionality:

Payment processors (e.g., Stripe) — Billing & subscriptions

Cloud infrastructure (e.g., AWS) — Hosting & data storage

Analytics (e.g., enriched data + AI) — Product improvement

Customer support tools (e.g., email, ticketing) — Helpdesk and communication

We require all partners to meet security and privacy standards.

We retain account data for as long as your account is active.

If you delete your account, we remove associated data within 30 days unless legal obligations require otherwise.

We take your data — and your trust — seriously.

All information is transmitted over secure, encrypted (HTTPS) connections.

Access to sensitive data is restricted to authorized personnel only.

We use industry-standard safeguards to prevent unauthorized access or misuse.

That said, no method of transmission or storage is ever 100% secure.

We encourage you to follow strong password practices and use Serava with care.

Your capital deserves protection. So does your data.

We use cookies and local storage to:

• Keep you logged in

• Save your preferences

• Analyze usage patterns (in anonymized form)

You can disable cookies in your browser settings, but this may affect your experience.

Our servers are located in the United States.

By using Serava from outside the U.S., you acknowledge that your data may be transferred to, stored, or processed in the U.S.

Depending on where you reside, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of that data

• Opt out of marketing communications

• Transfer your data to another service (data portability)

• File a complaint with your local data protection authority

To exercise any of these rights, email us at: support@serava.com

We respect your privacy. Serava does not sell or share personal information as defined under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA).

COPPA Compliance:

Serava is not intended for — and does not knowingly serve — children under the age of 13.

We do not knowingly collect, store, or process personal information from individuals under 13.

If we become aware that such data has been collected inadvertently, we will delete it promptly.

Have questions about your data?

Email: support@serava.com

Mailing Address:

Serava

1261 N Lakeview Ave, Ste J #2041

Anaheim, CA 92807

United States

We respond to all privacy-related requests within 7 business days.

We may update this Privacy Policy as our platform evolves.

Changes will be posted here with an updated date. Your continued use of Serava indicates acceptance of the revised policy.